Returns & Exchanges

At Tupavco, we stand behind the quality of our networking and electronic equipment with a 30-day satisfaction guarantee. If your purchase does not meet your technical requirements, we are here to assist with a seamless return or exchange process.

1

Initiate Request

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the item in its original packaging including all antennas, cables, manuals, and power adapters to ensure a full refund.

3

Shipping

Affix the provided return label or ship the package via a traceable carrier to our warehouse, ensuring the RMA number is clearly marked on the box.

4

Inspection & Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement unit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing